For the third interview in this series, we talked to Robert Hausman, Head of Sales at Credendo – Short-Term EU Risks in the Czech Republic. If you wonder how much we are concerned with your clients’ sales – keep reading.

What exactly does your job entail?

In a nutshell: my job is taking care of clients and brokers, leading the sales department and finding the right balance between the needs of our account managers to do their jobs successfully – so being able to deliver policies and maintain the portfolio – and the needs of the company on a higher level. On the sales side, I’ve been trying to penetrate the Romanian and Bulgarian markets as well.

Are you often in touch with brokers? Do you have a good contact with them?

Yes, the contact with our brokers is a big part of my daily work. Rather than for ‘polite meetings’, brokers usually come to me with complicated requests – if they cannot find a solution with the account manager. To ensure a proper follow-up, the account manager always remains involved as well.

I see the brokers as our partners. In the end, we both aim for the same thing: finding the best possible solution for our mutual client. Obviously, from our side, we also need to keep Credendo’s interests in mind, so we can continue to offer our services. 

How do you think Credendo stands out? 

Since we are smaller than our competitors, we can really focus on delivering great services. Satisfaction surveys show that brokers and clients working with Credendo are usually very happy. A nice example of the efforts we make to improve our services is the new Slovenian version of our website  that went live last month.

Being smaller than our competitors also means that we are closer to our clients: our insured can directly contact their account managers, underwriters or claims officers whenever they feel the need. Bigger providers, who focus on larger numbers, often simply lack the staff members needed to offer that direct personal contact for the Czech market. 

What do you want to achieve in your job?

My dream for the future is that we will be able to make even better use of the information we already have available today. On the European credit insurance market, there are four main players, who are basically all selling the same product. So, if we want to excel, we need to offer something extra.

Besides the credit insurance cover we offer today, it would be great if we could also help our insured to grow their business. Based on their existing customers and suppliers, we could help them to identify new, prechecked customers and suppliers worldwide and – in a way – assist their sales department. Such a service would definitely set us apart from the standard credit insurance offer.

Coming to you in Slovenian

At Credendo – Short-Term EU Risks, we have been increasing our focus on the Slovenian market since 2019. To take this focus one step further – and because we always aim to be close to our brokers and their local customers – we’ve decided to translate our website into Slovenian. 

Having the company’s relevant services and product offer available in the local language will help reinforce the relationships with our partners in Slovenia. 

If you understand Slovenian, we invite you to have a look at https://credendo.com/sl, and if you don’t understand Slovenian, you can browse through any of the other ten available languages.